WashingtonOnline support provides assistance with WAOL student accounts, passwords, WAOL services, and all other non-technical issues. Call 1-888-580-9011. You can also e-mail your question directly to WashingtonOnline staff at wa-online@ctc.edu.

Collegis provides technical support for students enrolled in Blackboard classes. They offer 24-7 service as well as hosting FAQ’s on their support site. You can contact them via phone or at their online support center (the online response time is usually within a business day).

Collegis Contact Info
Phone: 1 (877) 725-4357
Online Support Center: http://hdo2.collegis.com/LT/edu-starthere.asp

It’s a good idea to notify your instructor if you have persistent technical problems that interfere with your ability to participate in the course.

See also: frequently asked questions
Hardware & software
Books
Financial aid
Grades
(mis)communication with your instructor

Distance Learning Support Center
The Distance Learning Support Center is located on the Wenatchee campus on the upper floor of the library. Staff are available to answer your questions and to provide information about the distance learning program. We also work closely with campus departments and services such as instruction, registration and financial aid, as well as the staff at WashingtonOnline to meet the special needs of distance learners.

DL Support Center
9250E Brown Library
509-682-6706
Fax: 509-682-6711

Tutor Center
Tutoring is available in a variety of subjects. Tutoring services are available free of charge to all enrolled students, regardless of number of credits. For a schedule of available subjects and tutors, please contact the campus coordinator listed below.

Tutor Center Schedule

Wenatchee campus
Cathy Vaughn Unger, coordinator
Van Tassell Center
509.682.6863

A few common problems
Empty folders in online classroom
Although you are registered and have access to your classroom as soon as one week before classes begin, your instructor is not required to put up any course information until the first day. Use the time to look around and become familiar with the software.

Missing course links
Contact WashingtonOnline if you are registered for a course that does not appear on your desktop when you access your Blackboard classroom. Include your name, school, student ID number and the course name and number.

User Name/Login & Password
USER NAME/LOGIN = waol + student ID number (Example: waol905123456)
PASSWORD = waol ("waol" is in lowercase letters.)