BankMobile FAQs
Here are answers to some of the common questions about the BankMobile Disbursements
program, as well as BankMobile Contact information and a link to access your BankMobile
Vibe account (for BankMobile Vibe account holders only).
View Wenatchee Valley College's contract with BankMobile, a Division of Customer Bank.
Access Your Account on the BankMobile Vibe Site Now
Contact BankMobile Disbursements
WVC Financial Aid Office - Wenatchi Hall
509-682-6810
financialaid@wvc.edu
Funds will be direct deposited to the bank account of your choice: you may use your existing bank account or open a BankMobile Vibe checking account.
The Refund Selection Kit contains information regarding your options for receiving your refund (disbursement) while you are attending Wenatchee Valley College. It contains your Personal Refund Code, information on the disbursement refund process, and instructions for selecting your refund choice.
Look for the bright green envelope
Once you complete your financial aid file, BankMobile Disbursements will send you a Refund Selection Kit in a bright green envelope by mail. Your Refund Selection Kit will be sent to your current mailing address on file with the Admissions Office.
The envelope contains information you will need to set up how you would like to receive your refund (disbursement) while you are attending Wenatchee Valley College. Please contact the financial aid office if you need assistance.
The timing will vary depending upon your refund selection. The earliest time to receive your financial aid disbursement will be the afternoon of the first day of the quarter.
- Direct Deposit to a bank other than BankMobile. BankMobile will electronically transfer
your disbursement to your own checking account (2-3 days).
- Direct Deposit to BankMobile Vibe checking account: Your disbursement is deposited
the same day BankMobile receives your electronic fund transfer from Wenatchee Valley
College. Note: After requesting a BankMobile Vibe checking account, it can take 5-7
days to receive your BankMobile Debit Card in the mail.
- Paper Check sent via the U.S. Postal Service to your address on file with Wenatchee
Valley College’s Admissions Office. There is no charge for receiving your refund/disbursement
this way. Approximate time to receive your mailed check will be 5-7 days from date
that WVC releases the funds to BankMobile.
- If you do not choose a refund selection: After 21 days, a paper check will be mailed via the U.S. Postal Service (22-27 days).
If your funds are deposited to a BankMobile Account: You can sign up for refund status mobile alerts. You can also check your account balance at an Allpoint ATM for free.
If your funds are deposited to another Bank Account: Check with your banking institution to find out about possible notifications of deposit.
If you choose to have a paper check mailed to you: The approximate time to receive your mailed check will be 5-7 days from date that WVC releases the funds to BankMobile.
If you lose your BankMobile Vibe Debit Card after it has been activated, contact BankMobile immediately to report your card lost or stolen.
Call 877-327-9515 between 8am and 11pm EST
Call 1-800-554-8969 after normal business hours